We've been doing this flower thing since 2007, and honestly, we fell into it by accident. I'll spare you the long version (you can read that whole messy story on our about us page if you're curious), but the short of it is this: we started taking flower orders for other locations because we had no idea what we were doing and it somehow saved us. Nearly two decades later, Waxhaw is one of those places where the phone just keeps ringing.
Last Tuesday, Bonnie took a call from a woman named Patricia in Charlotte. Her best friend's mother had passed away, and the service was being held at one of the churches near the Museum of the Waxhaws. Patricia was frantic because it was already 11AM and she needed something there by 2PM. We got it done. That's the thing about Waxhaw, it's close enough to Charlotte that people have connections there, but far enough out that it feels personal, not city-rushed. Same day delivery is available if you order by 1PM Monday through Friday, or 10AM on Saturday. We're not magicians, but we've learned over the years that cutoff times exist for a reason (flowers need to be made fresh, not sitting in a cooler waiting).
Just yesterday, a guy named Marcus ordered birthday flowers for his mom in Waxhaw. He grew up there on one of the horse farms but moved to California for work. He calls us every year because, in his words, "you guys actually pick up the phone and don't make me feel like I'm ordering from a robot." That's Bonnie's doing. She's been with us for years and she just gets it. The people sending flowers to Waxhaw aren't looking for something flashy, they're looking for something real.
Waxhaw is one of those towns where everyone knows someone. Whether you're sending flowers near the historic downtown or out toward one of the farms, there's a good chance the recipient has deep roots there. We see a lot of anniversary orders going to Waxhaw, and I think it's because people who settle there tend to stay. It's that kind of place.
Here's the thing about how we started doing this, and why it matters for your Waxhaw order. Back when we were running a tiny shop, we kept getting calls from people wanting to send flowers to other towns, other cities, places we couldn't reach. We had maybe $20 in the cash register on a good day (this was winter, things were rough), and the phone wouldn't stop ringing. One day, instead of turning away yet another customer, we decided to try something different. We called a florist in the town they wanted to send to, gave them the order, and asked them to deliver it. That florist said yes. Then another one did. Then another. We built relationships with florists everywhere, one phone call at a time, because we needed to survive and they needed orders. That model, the one born out of desperation and too many calls we couldn't fulfill, became the foundation of everything we do now. Every order to Waxhaw goes through that same network, a local florist who's actually there, who knows the roads, who makes the flowers fresh that morning. We don't have a warehouse in Waxhaw. We have a partner who's been doing this for years and who cares about getting it right because their name is on it, not just ours.
The Museum of the Waxhaws area gets a fair amount of sympathy orders. History buffs, families with roots in the area, people who remember when Waxhaw was even smaller than it is now. Those orders matter because they're personal. Bonnie can tell within the first 30 seconds of a call whether it's a sympathy order. Her voice changes. She slows down. She asks the right questions because she knows this isn't just flowers, it's someone trying to say something they can't say in person.
You call us or order online, and if it's Bonnie who picks up, she's going to ask you a few questions. Not annoying questions, just the kind that help her figure out what you actually need. She's an ex-florist herself (we hire ex-florists specifically because they can talk the talk), so when you say "something nice but not over the top," she knows exactly what you mean.
Your order goes to our partner florist in Waxhaw. They get the details, they see the delivery address, and they start making it fresh. Not pulling it from a cooler where it's been sitting since yesterday. Fresh. We learned years ago that flowers need to be kept at specific temperatures (around 34-36 degrees Fahrenheit) before they're arranged, but once they're made into a bouquet, they need to get delivered quickly. That's why same day delivery has a cutoff. It's not arbitrary. It's because good flowers require good timing.
Dennis and Dan, who run things with me, they spent years in the flower industry before we started working together. They know the network of over 15,000 florists we partner with isn't just a number, it's relationships. When your Waxhaw order goes out, it's not going to a random florist who doesn't care. It's going to someone who's been doing this for years, who knows the area, and who's getting paid fairly for their work. We don't nickel and dime our partners. We learned early on that when you treat florists well, they treat your customers well.
Birthdays are big in Waxhaw. I don't know if it's the small town thing or what, but we get a lot of birthday orders from adult kids who grew up there and moved away. They remember their mom's birthday, or their grandmother's, and they want something delivered that feels like home. Bright, happy, nothing too formal. Those orders are easy because the intent is clear: make someone smile.
Sympathy flowers are different. A woman named Ellen called last week, her voice shaky, asking what we'd recommend for a funeral service. Her uncle had passed away and the service was at a church in Waxhaw. She didn't know what to send, just that she wanted it to be respectful and not too flashy. Bonnie walked her through it, suggested a standing spray with whites and soft blues, explained why that works for a service. Ellen cried a little on the phone and thanked Bonnie three times before hanging up. Those calls stay with you.
Get well orders to Waxhaw are usually going to someone's home, not a hospital. Waxhaw isn't a big hospital town, so when someone's recovering, they're doing it at home surrounded by family. Those orders tend to be cheerful, lots of yellows and oranges, something to brighten up a living room.
Anniversaries are steady. Waxhaw couples who've been married 20, 30, 40 years, they're still sending each other flowers. Or more often, the husband calls us in a panic because he forgot and needs something there by end of day. We don't judge. We just make sure it gets done. That's what same day delivery is really for, the people who remember at 11AM that they needed to do something at 8AM.