FAQ – Lily’s Florist USA
ALL ABOUT FLOWER DELIVERY
Do you have same day delivery?
We would love to rescue you from a flower dilemma especially when it involves sending flowers ASAP! For your same day flower delivery needs, all you need to do is order before 2:00 pm in the time zone of your recipient on Mondays to Fridays and 10:00 AM on Saturdays. Be quick, order now!
Can I request for an exact time of delivery?
Our team is always on the go to deliver your flowers on time. However, we cannot promise that we can deliver on a specific time. Don’t fret, because we can work around with anything. Leave us a special note on your preferred time and our couriers will prioritize your item.
Do you have Sunday deliveries?
Why not? We have a very dependable network of florists and if we find one that can serve you on a Sunday, no doubt there’s always room for a Sunday delivery! Sunday deliveries require orders to be made prior the cut-off time of 12 PM so make sure your orders make it on time.
Are hospital deliveries possible?
It’s a must, if you ask us. Flowers really have an effect in the recovery of our sick loved ones. We have vibrant and comforting get well flowers that can be delivered to the hospital. Inform us about the hospital and patient details and we will gladly deliver the flowers.
Are secured locations included in your delivery areas?
Since we value serving you on-demand, we will deliver the flowers to your preferred locations even gated places like military bases! But it would help a lot to calm our nerves if you give us the contact details of your recipient and some tips on how and where the flowers can be received.
Can we request a specific time of delivery during funerals?
Flowers play a large part in funerals and we will make sure our flowers make it on time to the memorial service schedule. Inform us of your preferred time of delivery and we will coordinate the details with the funeral staff so we can deliver the flowers at your specified time.
Uh-oh, there’s no one home, where do you leave the flowers?
We follow a standard protocol of sending back the flowers to the florist for safety in times when no one is home during delivery. However, if you have advised the florists with specific instructions on where to place it, either on the front doorstep or leaving it with a next door neighbour, we are obliged to follow your instructions. Our delivery couriers do not usually leave the flowers exposed to damaging external factors like heat and roaming animals but rest assured our florists will keep in touch with the recipient to inform them about the flowers and heed whatever request they may have.
What personal information do you need upon ordering?
Lily’s Florist makes sure ordering will not make you break a drop of sweat. When you order from us, it’s easy! We will only need the following information: complete delivery address, name and contact details of recipient, your message on the gift card, and your PayPal or credit card details. Our website is encrypted so you can assure that your private information is safe with us.
Can I put as many items that I like in one order?
By all means, YES! When you do your shopping online, you can add as many as you can in your cart before you check out and complete your order with a payment.
I accidentally doubled my order, what should I do?
Don’t panic! If you have reported the duplication prior to delivery of the item, we can absolutely impose the cancellation and adjust the charges to one order. However, if the item is already in the process of delivery, there is no guarantee that the order can be cancelled. For duplicated orders, you can call us at (408) 492-1376 or email us so our customer specialists can help you.
Can I make corrections with the orders I placed?
Everyone makes mistakes and when you do it while ordering at Lily’s Florist; you better believe we will come to the rescue. Inform us of your requested changes as soon as you can so we can make the necessary adjustments before your orders are prepared by our florists. Communicate with us! Email us at [email protected] or contact us directly at (408) 492-1376 so we can update your orders.
Is ordering online safe?
It sure is! Our website is encrypted and protected by SSL certificate. All information that we get from you are kept in strict confidentiality and safe from any third party access.
What are voucher codes for?
To give back to our loyal customers like you, we offer promotional codes which you can use for discounts. When you check-out after selecting your orders, key-in your voucher code in the order summary section. If ever you encounter errors, please contact our customer service.
Why do I keep on getting errors?
Sorry to hear that! Glitches in our website are usually resolved when you clean up your cache, which means deleting your browsing history and your stored cookies. Still won’t work? Contact our friendly customer representatives for help.
There was no confirmation of my order, what happened?
This might have been caused by a problem in the system. Be quick and contact us with your name, phone number, and email address. Our reliable customer representative will check your orders and update you on the status of your order.
ALL ABOUT PAYMENTS
How can I pay online?
Lily’s Florist accepts VISA, MasterCard, and American Express cards. We also accept payments via PayPal.
Do you have a service fee?
Yes, it will cover the cost of delivery and the process of turning over your orders to our local florist assigned to handle your order. Fees may differ sometimes depending on the distance of the recipient’s address.
Can I get a refund?
We would not dream of this but yes, we care about what you think of our products. Help us to know how to serve you better and contact us if you need a refund. If we deem it is necessary to set a refund, we will process your request in no time. We encourage you to report your refund request as early as possible and within a 24-hour time frame. A refund request usually takes 2 to 10 days before the adjustments are posted in your credit card account.
Do you substitute flowers in your product catalogue?
For many good reasons, yes we do. Flowers are seasonal and the ones you see in pictures may not be in season and available on-hand for our florists. But no need to worry, substitution of flowers means you get fresh and equally beautiful blossoms in your floral gift delivered on time. Trust our florists and you will always get the best works and flowers from them.
What if I don’t like substitutions?
“I want the flowers exactly in the picture.” When we hear that we know you won’t agree to substitutions. In this case, please allow our florists a leeway of 2 days to gather the exact flowers you request to be delivered. Kindly inform our customer representatives through email or telephone call if you do not prefer flower substitutions.
Is it possible to request for a different set of flowers for a particular arrangement?
We want to be a flower genie as much as possible so, YES! Contact us to request for specific flowers for the arrangement of your choice. Since flowers are available depending on the season, our team will inform you about the availability of your requested flowers before proceeding with your order.
Do you have other gift items besides flowers and plants?
Absolutely! Lily’s Florist has gift baskets full of gourmet treats for the foodie in you. These baskets offer a mouthful of nuts, chocolates, fruits, and more! You can also pair your chosen flower arrangement with our adorable freebie items such as colourful Mylar balloons, box of chocolates, and cuddly teddy bears.