Every order that comes through for Temple City gets looked at by an actual person before it goes anywhere. Bonnie or Ayu reviews it, checks the details, makes sure the address makes sense, confirms delivery timing works, and then personally sends it to the right florist. This takes more time than an automated system would. It's less efficient by corporate standards. But we do it anyway because algorithms miss things that matter.
Like when someone types in an apartment number wrong. Or when the delivery date they selected is actually a Sunday and the recipient won't be home. Or when they've ordered sympathy flowers but the message sounds more appropriate for a birthday. These things happen constantly, and a person catches them before they become problems. An algorithm just processes the order and moves on, even when something's clearly off.
The tradeoff is we can't handle the volume that massive companies can. We're seven people total running this operation. But the customers who come to us, especially repeat customers, do so because they'd rather have someone actually paying attention than a system churning through thousands of orders per hour without any judgment or oversight. That matters more when you're trying to send something meaningful to someone in Temple City and you need it done right.
The florists we work with in Temple City aren't picked randomly. They're part of a network we've spent years building, over 15,000 shops nationwide, all vetted for quality and reliability. When your order comes in, it goes to a florist who's proven they can execute well, deliver on time, and create arrangements that match what customers actually ordered.
We don't own flower shops. We coordinate between you and local florists who do the actual work. I know that makes some people uncomfortable because the flower industry has a bad reputation around order gatherers who hide what they do. We decided years ago to be upfront about it instead. We tell you exactly what we are and how this works. You place an order with us, we send it to a trusted local florist in Temple City, they make and deliver the flowers. Simple.
This model started back in 2007, not in the US originally, but the principle is the same. Be transparent about who does what, work with florists who care about their reputation, and handle every order like it's the only one that day even though it's not. We're a small team based in a tiny office. Dennis, Dan, my wife, and I run the business. Bonnie handles customer service. Ayu processes orders. Phoebe focuses on sympathy work from Vancouver. That's everyone.
Same day delivery works if you order before 1PM on weekdays or before 10AM on Saturday. Those cutoffs exist because florists need time to actually create the arrangement and deliver it properly. Rush everything and quality suffers. People understand that when you explain it honestly.
Nina called last Tuesday from Seattle needing flowers delivered to her best friend Rachel in Temple City. Rachel had just had her second baby and Nina couldn't fly down for another two weeks. She wanted something that said congratulations without being generic, something that felt personal. Bonnie walked her through options, didn't oversell, just listened and helped her pick something appropriate. The flowers arrived that afternoon while Rachel was still home from the hospital. Nina texted us later saying Rachel cried, which was the whole point.
Then there's Brad, who sends flowers to his mother in Temple City every month for no specific reason. Just because. He's in Chicago, works long hours, doesn't get to call as much as he should, and the monthly flowers are his way of staying present in her life. He orders from us because we remember him, we know what his mom liked last time, and we don't make it complicated. He calls, places the order, and trusts it'll show up right. Twelve months running now.
Or take Carla, who needed anniversary flowers delivered to her husband's office in Temple City but had very specific timing requirements. She's military, deployed overseas, dealing with time zone chaos, and wanted the flowers to arrive exactly at noon when his coworkers would see them. We made it happen. The florist coordinated directly with the office receptionist, timed it perfectly, and Carla got a photo from her husband an hour later. That kind of thing matters to people.
These aren't exceptional stories. This is what happens here constantly. Real people with real needs, trying to show up for someone in Temple City who matters to them. We've been doing this since 2007 and the reasons people send flowers haven't changed. Distance, emotion, occasions that require something tangible. What has changed is how we approach it, with more transparency and less corporate nonsense than most companies in this space.
Flowers work for birthdays because they mark the day in a way that feels celebratory. They work for sympathy because they communicate care when words fail. They work for anniversaries because they're a visible reminder that someone remembered. They work for new babies because they celebrate the moment without adding stress to exhausted new parents. They work for thank you because they go beyond just saying it. The occasions vary but the underlying reason is always the same. Someone wants to show up for someone else, and flowers do that effectively.
You're not just paying for flowers and delivery. You're paying for someone to handle your order personally, coordinate with a reliable florist, make sure it arrives on time, and fix problems if they come up. You're paying for the peace of mind that comes from knowing someone's actually overseeing this rather than trusting an automated system that doesn't care if your order gets messed up.
Cheap flower delivery exists everywhere. You can find it easily. But cheap often means corners cut somewhere. Maybe it's quality. Maybe it's reliability. Maybe it's customer service when something goes wrong. Maybe it's all three. We charge what we need to charge to make sure someone from our team personally handles every order, works with vetted florists who won't embarrass you, and delivers what you actually paid for.
That doesn't mean we're expensive. It means we're priced appropriately for what we're offering. Personal service, reliable execution, transparent communication about who we are and what we do. If you want the absolute cheapest option available, we're probably not it. If you want flowers delivered to someone in Temple City and you want it done right by people who care whether it works out, then yeah, we're worth considering.
The value is in the execution. Anyone can sell flowers. Not everyone can consistently deliver them on time, looking like what you ordered, with personal service when you need help or have questions. That's what you're paying for. That's what we've built over years of doing this. And that's why customers come back rather than just ordering from whoever pops up first in search results.