Look, I am going to be honest with you, Long Beach is one of those places where we get a lot of calls. Like, a lot. Just last week Bonnie (she handles most of our customer service) took a call from a woman named Maria in Pasadena who needed flowers delivered to her sister in Belmont Shore for her birthday, then an hour later someone called wanting sympathy flowers sent to a funeral home near the Pike. The day before that, a guy named Robert from Phoenix was sending an anniversary arrangement to his wife who works at Long Beach Memorial.
Why am I telling you this? Because it matters. These aren't just orders in a system somewhere, they are real people, calling us, trusting us with something that actually means something to them. Maria was nervous about the delivery timing because her sister's birthday lunch was at noon. Robert was worried because he forgot their anniversary (happens more than you think) and needed something there by end of day. And the sympathy order, well, those are always handled with extra care by Phoebe who specializes in them.
The reason we answer every single call, every single order, personally (no automated phone trees, I promise) is because back when we started this whole thing in 2007, we were desperate for every call. I mean desperate. We had this tiny shop, and the phone just kept ringing with people wanting flowers sent somewhere else, and we kept turning them away until we were basically broke. When you have been down to your last few dollars in the register, you don't forget what every single customer means. So yeah, Bonnie answers the phone, Ayu processes the orders, my wife and I oversee everything, and we still treat it like every call could be the one that keeps us going another day.
Alright, so here is the thing we need to talk about, and I am just going to say it straight. We are what the industry calls an "order gatherer." We don't have a physical flower shop in Long Beach. We don't even have a warehouse there (honestly, we don't have one anywhere). What we do is coordinate. You order flowers from us, we immediately send that order to one of our carefully vetted florist partners in Long Beach who actually makes and delivers the arrangement.
Now, before you click away thinking that sounds sketchy or impersonal, let me explain why this model is actually better for you, and why we are not hiding from it. Our network includes over 15,000 florists across the entire United States. These are real, established local florists who have been doing this for years, who know Long Beach, who understand the traffic patterns (important in a city where you have got the 405, 710, and PCH all converging), and who can get flowers delivered properly.
Here is where our story actually helps explain why we do this. Back in that shop I mentioned, when we first started taking orders for other locations, I remember driving 25 minutes to meet our very first florist partner. I was so nervous, sweating actually, and then my baby daughter knocked over a display item that shattered everywhere. I wanted to disappear. But that florist, Bev was her name, she was amazing about it, and she got what we were trying to do. That single partnership, that one florist who believed in the idea, became the foundation for everything. We kept building those relationships, one florist at a time, until we had 6, then 35, then 50. By the time we expanded to the States years later, we had learned exactly what makes a good florist partner and exactly how to make sure your order gets handled properly.
So when you order from us for Long Beach, we are not just throwing your order at any random florist. We are sending it to partners we have vetted, who are part of a network we have been building relationships with for over 18 years (actually, more like carefully cultivating, if I am being honest about it). These florists get orders from us regularly, they know our standards, and they know we are on the phone if anything goes sideways. Plus, and this is important, having access to multiple florists in an area means if one is slammed or out of a specific flower, we have backups. That matters way more than you might think, especially on big holidays.
Want to know more about how this all came together and why we ended up doing this from a tiny office instead of running physical shops? I put the whole story together, mistakes and all, on our about us page. Fair warning though, it is long, and I probably overshare, but at least you will know exactly who you are dealing with.
Long Beach is huge, actually. Like, people think of it as one city but you have got Belmont Shore, Naples, Alamitos Beach, Bixby Knolls, the East Side Arts District, and that is just scratching the surface. The city runs from the Pacific Ocean all the way up past the 405 freeway, and honestly, traffic can be unpredictable depending on what is happening at the Port of Long Beach or if there is an event at the Convention Center or the Aquarium.
This is exactly why having local florist partners who actually know Long Beach matters so much. They know that delivering to Naples Island means narrow streets and canals. They know that Belmont Shore on a weekend means parking is going to be a nightmare. They understand that getting to Cal State Long Beach or Long Beach City College requires knowing the campus layouts. These are not things we could possibly coordinate from our little office, but our Long Beach florists? They have been doing this for years, some of them for decades.
The coastal location also means something for flowers, actually. The marine layer, the humidity, the temperature swings from coast to inland areas. Our florists store their flowers at exactly 34-36 degrees Fahrenheit (yes, that specific) and they know how long certain arrangements can sit in a delivery van in different weather. That sounds overly detailed, I know, but it is these tiny operational things that separate flowers that arrive looking fresh from flowers that look tired.
Here is something we learned pretty early on, lying about delivery times just creates angry customers, and angry customers call, a lot. So we are just honest about it. For same day delivery in Long Beach, you need to order by 1PM Monday through Friday, and by 10AM on Saturday. Those are not suggestions, they are hard cutoffs.
Why those specific times? Because our florists are real people running real businesses. They need time to actually make your arrangement, properly (not rushed, not half done), and then they need time to coordinate delivery routes, load up their vans, and get on the road before afternoon traffic makes everything impossible. Long Beach traffic, especially heading into rush hour, can turn a 20 minute delivery into an hour easily. These cutoffs give our florists the best chance of getting your flowers delivered the same day, delivered well, and delivered fresh.
What happens if you order after the cutoff? We default to next day delivery, and honestly, we tell you that upfront during checkout. No surprises, no calling you later to say "sorry, we missed it." You know immediately what day your flowers will arrive. Is that the most exciting policy? No. But it is honest, and after being in this business since 2007, watching what works and what creates problems, honesty about delivery times is way better than promising something we cannot deliver (pun maybe intended).
Sundays are tricky in Long Beach, like most places. Some florists in the area might offer Sunday delivery, but it is limited and usually requires advance notice. If you need Sunday delivery, honestly, just call us. Bonnie can check what is possible for your specific delivery address and date.
The other thing about same day delivery, especially in a city as spread out as Long Beach, is that we cannot guarantee specific delivery times. Morning, afternoon, yes. But "between 10 and 11 AM"? That is nearly impossible to promise with multiple deliveries happening across a city that size. Again, we just tell you this upfront rather than promising something that might not happen. It is less flashy than what some companies promise, but at least you know where you stand.