Same-Day Delivery FAQ - Lily's Florist USA
What are the cut-off times for same-day delivery?
For same-day flower delivery, place your order before:
- Monday to Friday: 2:00 PM in your recipient's time zone
- Saturday: 10:00 AM in your recipient's time zone
- Sunday: 12:00 PM (noon) for select locations where Sunday delivery is available
Can I request a specific delivery time?
While we cannot guarantee delivery at an exact time, we welcome your preferred timing requests. Include your preferred time in the special instructions, and our couriers will prioritize your delivery accordingly.
Does same-day delivery work for hospitals?
Yes! We offer same-day delivery to hospitals. Simply provide the hospital name, patient details, and room number when placing your order. Our beautiful get-well arrangements can help brighten your loved one's day.
What happens if no one is home for a same-day delivery?
For safety, our standard protocol is to return flowers to the florist if no one is home. However, you can provide specific instructions for alternative delivery options, such as:
- Leaving with a specified neighbor
- Placing in a designated safe location
- Coordinating directly with the recipient
Are there any restrictions for same-day delivery to secured locations?
We deliver to secured locations, including military bases, but additional information is required:
- Recipient's contact details
- Access instructions or requirements
- Specific delivery point information
Please note that delivery to secured locations may require extra processing time.
What information do I need to provide for same-day delivery?
To ensure smooth same-day delivery, please provide:
- Complete delivery address
- Recipient's name and contact number
- Your message for the gift card
- Payment information (PayPal or credit card)
- Any special delivery instructions
Are there additional fees for same-day delivery?
Yes, service fees apply to cover delivery costs and local florist processing. The exact fee may vary based on:
- Delivery distance
- Location type (residential, business, secured facility)
- Special handling requirements
What if the exact flowers shown aren't available for same-day delivery?
For same-day deliveries, we may need to substitute flowers based on seasonal availability. Our experienced florists will ensure that any substitutions are:
- Fresh and in-season
- Equal or greater value
- Similar in style and color scheme
If you prefer no substitutions, please note that we may need additional time to source specific flowers.