The thing about Playa Del Rey is this, people need flowers fast. Not in some generic urgent way but in a very specific coastal California way. Last week Miriam called us, frantic, her daughter was landing at LAX in four hours and she wanted flowers waiting at the beach house, could we do it? Yes, we could. The week before that, Mike realized at 11AM on a Tuesday that it was his anniversary, his wife was working from their place near the marina, flowers needed to arrive before she logged off at 3PM. We made it happen. These aren't unusual calls for us, they're Tuesday.
Why does this matter? Because in Playa Del Rey you have this blend of permanent residents and people flying in constantly (LAX is right there), beach houses getting used for celebrations, last-minute gatherings that need flowers now not tomorrow. We built our entire operation around same-day delivery, 1PM cutoff Monday through Friday, 10AM on Saturday, because we learned years ago that most people don't plan flower deliveries two weeks out, they need them today. The florists we work with in the Playa Del Rey area, they get this too, they know the streets, they know which houses are vacation rentals versus year-round homes, they know how to navigate around beach traffic when it backs up near Culver Boulevard.
What we do is coordinate. We take your order, we give it to a local florist near Playa Del Rey who actually makes the arrangement and delivers it. We're not shipping flowers in a box (they would arrive wilted and sad), we're connecting you with someone who stores their flowers at 34-36°F, who cuts stems fresh that morning, who knows this community.
Here's something I never thought I would tell customers when we started this whole thing. Back in 2007, we had a small shop, barely $20 in the till most days, but this phone would not stop ringing. People wanting to send flowers to other towns, other cities, and we kept saying sorry, you need to call someone else. Then one day, probably out of desperation more than genius, we thought, what if we just took the order and found a florist in that town to make and deliver it?
I drove to meet our first potential partner florist, my baby daughter in tow, and she immediately knocked over some breakable gift item, crashed everywhere, I was mortified. But that florist, Bev, she just picked up my daughter, helped me clean up the mess, and we talked about this idea. I would send her orders, she would make the arrangements, no fees to her, she would just add a few extra flowers to cover our cut. She got it immediately, became our first partner, and honestly that is how this all started.
Why am I telling you this? Because most flower delivery services hide the fact that they coordinate with local florists, they want you to think they are the florist. We are not. We are order gatherers, that's the industry term, and we own it. We work with over 15,000 vetted florist partners across the USA now, 18 years after that first phone call and that first broken gift. When you order flowers for Playa Del Rey through us, a real florist in or near that area makes your arrangement, we coordinate it. The reason we are transparent about this is simple, it is better for you. You get fresh flowers from someone local, not shipped from some warehouse, and we handle all the logistics, the customer service, the coordination.
We are a tiny team, myself and my wife, our business partners Dennis and Dan, our employees Bonnie who handles customer service, Ayu who processes orders, Phoebe who specializes in sympathy arrangements from Vancouver. That is it. No giant corporate office, no marketing department, just us trying to connect people with good local florists. If you want more details on how we grew from that small shop with $20 in the till to this, our full story is here, but the short version is we figured out how to make something work that probably shouldn't have worked at all.
Jessica called us three weeks ago, her neighbor in Playa Del Rey had just lost her husband, she wanted sympathy flowers delivered that same day. She was in San Diego, couldn't drive up, but she wanted something meaningful there fast. Phoebe handled that order, made sure it went to a florist who understands sympathy work (not all of them do it well), and it was delivered that afternoon. Why does this matter? Because sympathy flowers are not the same as birthday flowers, the florist needs to know what they are doing, the arrangement needs to convey something specific.
Two days after that, Mike called (the anniversary guy I mentioned earlier), he was honest with us, he forgot, he felt terrible, his wife deserved better. We got it done before 1PM, it arrived at their place near the water by 2PM, marriage potentially saved. I mean, flowers alone won't fix forgetting your anniversary but they definitely help, and Mike knew that. The reason we can do this is because we have florists in the area who are ready, who keep inventory, who can pivot when someone like Mike calls at 11AM in a panic.
Then there was Miriam's welcome home situation. Her daughter had been studying abroad for six months, flying into LAX, Miriam wanted flowers at the beach house when she walked in. The logistics on that one were tricky (timing the delivery when someone is flying in, you never quite know), but our florist partner made it work. These are the calls we get, real people, real situations, real need for flowers in Playa Del Rey right now.
Temperature matters more than people realize. Flowers stored improperly, even for a few hours, they lose days of vase life. The florists we work with in the Playa Del Rey area keep their flowers refrigerated at 34-36°F, stems in water, proper storage. Why does this matter for you? Because California heat, especially in summer, it will destroy flowers fast. You want your arrangement made by someone who understands this, who has proper cold storage, who cuts stems fresh that day.
Local knowledge is the other piece. Playa Del Rey is not huge but it has quirks, beach access streets, homes tucked behind other homes, vacation rentals mixed with permanent residences. A florist who knows the area, they know which addresses are tricky, they know how to time deliveries around LAX traffic when it gets bad on Sepulveda or Lincoln Boulevard, they know this community. We cannot provide that knowledge, we are coordinating from our small office on the other side of the country, but the florists we work with, they have it.
The other thing we do not pretend? We do not pretend we are making your flowers. Some companies out there, they imply or outright say they are the florist, they are not, they are doing exactly what we do but hiding it. We just think that is dishonest. You deserve to know that when you order flowers for Playa Del Rey through Lily's Florist, a real local florist is making and delivering them, we are coordinating everything behind the scenes, making sure it happens on time, handling customer service if anything goes wrong. That is our role, and we own it.