We get calls for Brea pretty regularly. Just last week, Bonnie (she handles most of our customer service) took an order from a woman named Patricia who needed flowers sent to her sister's workplace off Imperial Highway. Birthday surprise. The week before that, someone called wanting sympathy flowers delivered to a family near Brea Mall, and before that, congratulations flowers for a new baby going to a home in the Olinda Village area. It adds up quickly, actually.
People find us when they're looking for flower delivery in Brea CA, and honestly, I think part of why they stick with us is because we're just regular people taking their orders. Bonnie answers the phone. Ayu (she works with us from our small office) processes the orders. Phoebe handles sympathy arrangements from Vancouver. We're not a call center with scripts, we're just a tiny team trying to get someone's flowers delivered properly.
The reason we handle so many Brea orders goes back to something we figured out years ago, that people value knowing real humans are coordinating their delivery, not some algorithm. When Patricia called about her sister's birthday flowers, Bonnie talked through options with her, asked about timing (needed them there by 2PM), and made sure everything was sorted. That's kind of the whole point of what we do.
Same day delivery in Brea works like this. If you order by 1PM Monday through Friday, we can typically get flowers delivered that day. Saturdays, the cutoff is 10AM. After those times, you're looking at next day delivery, which is still fast, but not same day.
Why does this matter? Because life doesn't always give you a week's notice. Someone forgets an anniversary (happens more than you'd think, we get those calls), or finds out last minute about a birthday lunch, or gets unexpected good news that deserves flowers. Those 1PM and 10AM cutoffs exist because our florist partners in the Brea area need time to actually make the arrangements and get them delivered properly. Flowers stored at the right temperature (around 34 to 36 degrees), designed well, delivered fresh. That takes a bit of time, even on a quick turnaround.
The florists we work with in Brea are ones we've vetted. They store their flowers properly, they understand timing matters, and they know what they're doing. We don't just feed orders to whoever is available, we work with specific partners who meet standards we care about. That's important when someone is counting on flowers showing up the same day.
Look, I should probably explain how we ended up here, coordinating flower deliveries to places like Brea from a small office with just a handful of people. It started back when we owned an actual flower shop, this was years ago now, and the thing was barely surviving. I mean barely. There were days with $20 in the till, that's it.
But the phone kept ringing. People wanting flowers sent to other places, other towns, other areas entirely. We kept saying sorry, you'll need to call another florist. Until one day, sitting there with probably less than $20 again, we thought, what if we just took the order, charged the customer, then called a florist in the town they were sending to and coordinated it ourselves? That was the lightbulb moment.
The first time I tried it, I drove out to meet this florist named Bev, brought my baby daughter along, and she immediately pulled a gift display over. Shattered everywhere. Thought I'd blown it before even starting. But Bev was wonderful about it, she understood what I was proposing (I'd build her a website, she'd fulfill orders for me, no fees, just a bit extra flowers to cover our commission), and she said yes. That was florist partner number one.
From there it grew. We built more sites for more florists, expanded the network, eventually created Lily's Florist as an actual brand rather than just individual florist sites. We ended up partnering with a major flower company in the States (long story, involves a meeting at a restaurant with both kids in tow), got access to their network of over 15,000 florists, and that's how we started serving U.S. customers back in 2015 or 2016.
The thing is, we're order gatherers. We don't hide from that. We coordinate between customers and local florists. But the reason we're upfront about it is because we think honesty builds more trust than corporate speak that obscures what's actually happening. You can read more about the whole journey on our about us page if you're curious, it's a pretty wild ride from that first partner florist to where we are now. Point being, we're a small team (Dennis, Dan, my wife and I run things, plus Bonnie, Ayu, and Phoebe), we've been doing this since 2007, and we've learned a thing or two about getting flowers delivered properly.
The occasions vary, but birthdays come up constantly. Someone's turning 40, 50, 30, whatever milestone, and flowers feel right. We've taken orders for flowers going to birthday celebrations at restaurants along Brea Boulevard, to offices near the 57 Freeway, to homes tucked into neighborhoods around Carbon Canyon Regional Park.
Sympathy orders are another big one. When someone passes away, people want flowers sent to services or to the family's home, and honestly, those orders matter a lot. Phoebe handles most of our sympathy arrangements because she understands the weight of them, knows when to suggest something understated versus more elaborate, and gets the timing right. We've coordinated sympathy flowers going to Brea funeral homes and to residences near the Brea Dam, and every time, the goal is making sure they arrive when they're supposed to and look appropriate for the occasion.
Then there are the congratulations orders. New baby, new job, new house, graduation. Someone named Jennifer called last month wanting flowers sent to her friend who'd just had a baby, delivery going to a home off Associated Road. These aren't huge occasions necessarily, but they're the ones people remember. Flowers show up, and suddenly a regular day becomes something a bit more special. That's kind of the entire reason flowers work as gifts in the first place.
Anniversaries and romance come up too, obviously. Valentine's Day is chaos (everyone orders flowers), but the rest of the year, we get steady orders from people wanting to surprise a partner or make up for something or just remind someone they're thinking of them. Brea's got plenty of romantic spots, from restaurants in the downtown area to homes in quieter neighborhoods, and flowers fit into those moments pretty naturally.
The reason people call us specifically for Brea deliveries, I think, comes down to us being accessible. You call, a real person answers (usually Bonnie). You place an order, someone real processes it (Ayu or Bonnie). The flowers get coordinated with a florist partner we've worked with and vetted. It's a small operation, which might sound like a limitation, but actually, people seem to appreciate it. We're not a massive corporation with layers of automation, we're just a few people trying to get your flowers delivered properly to Brea, or anywhere else in the U.S. honestly.
And if something goes wrong (it happens occasionally, we're not perfect), you talk to an actual person who can fix it. That's worth something. At least I hope it is.