I'm going to be upfront with you here, and I know this sounds strange coming from someone trying to sell you flowers, but we're not a giant company. We don't have a call centre in some office park with people reading scripts. When you ring us about flower delivery to Ashland, you're getting Bonnie or Phoebe, real people who've been with us for years now and who genuinely know what they're doing.
Why does that matter? Because when someone calls us at 11:47 AM on a Friday panicking about a birthday they forgot (happens more than you'd think), they need someone who can actually help, not transfer them three times. Bonnie has been coordinating orders with our partner florists long enough to know which Ashland florists do exceptional sympathy work, which ones nail the bright cheerful arrangements, and which ones you want for something elegant. Phoebe works remotely from Vancouver and handles a lot of our sympathy orders specifically, she's got this calm, patient way about her that helps when people are going through something difficult.
We're a small team, Dennis, Dan, my wife, myself, Ayu who coordinates the daily order flow, and that's pretty much it. Our little office is tucked away in a small town in North Carolina. No marketing department, no legal floor, just people who care about getting your flowers where they need to go.
Last month we had a call from a woman named Theresa who was sending flowers to her mother on West Bath Avenue, one of those gorgeous historic streets near the old Mayo Manor. Her mum had just turned 80 and Theresa was stuck in Chicago, couldn't make it back to the Tri State area for the party. She was worried the arrangement wouldn't feel personal enough, that it would look like she'd just clicked a button online and moved on. Bonnie talked her through the options, suggested adding a small card with a handwritten message (which our florists actually do write out by hand), and Theresa called back two days later to say her mum cried when they arrived.
Then there was Marcus a few weeks back, needed something delivered near Central Park for his girlfriend's promotion at King's Daughters Medical Center. He had no clue what to order, genuinely lost, and Phoebe walked him through what colours his girlfriend liked, what the occasion called for, ended up suggesting something vibrant with yellow accents. He ordered by 12:30 PM on a Thursday and it was there before she finished her shift.
These are the calls we get. People sending to the Winchester Avenue area, to apartments near the old Henry Clay Hotel building, to homes over in Flatwoods and Russell. The Tri State area has this mix of industrial heritage and tight community bonds, you can feel it when people call, they're not just sending flowers, they're reaching across distance to say something.
Here's where I have to be honest with you, and I'd rather tell you now than have you find out the hard way. Same day flower delivery to Ashland works if you order by 1PM Monday through Friday, or 10AM on Saturday. We don't do Sundays. Those cutoffs aren't arbitrary numbers we picked because they sounded good, they exist because our partner florists in the Ashland area need time to actually create your arrangement from fresh flowers, not pull something pre made off a shelf, and then physically deliver it to the recipient.
When your order comes through, Ayu picks it up on our end and routes it to one of our vetted local florists in the area. They source the flowers (kept cold, around 34 to 36 degrees, which keeps them fresh longer), design the arrangement based on what you've chosen, and hand deliver it. That process takes time if you want it done properly. Rush it and you get a sloppy product. We'd rather miss a same day cutoff and be honest about it than promise something we can't deliver well.
I want to tell you briefly how we got here, because I think it matters when you're deciding who to trust with something like this. Back in 2007, my wife and I owned a tiny shop in a small coastal town, knew absolutely nothing about flowers (genuinely terrible business decision in hindsight), and were watching the cash register show $20 on more days than I'd like to admit. The tourists had left, winter had come, and we were quietly panicking.
But this one thing kept happening. The phone would ring, someone wanting to send flowers to a town 30 minutes away, or a city in another state entirely, and we'd say sorry, you'll have to call another florist. Over and over. Then one day, sitting in that empty shop with probably $18 in the till, we thought, what if we just took the order, rang a florist in that town, and had them deliver it? What if?
I drove 25 minutes to meet our first partner florist, Bev, with my 12 month old daughter in tow. Within seconds of walking in, my daughter had crawled over to a gift display and pulled something very breakable onto the floor. Shattered everywhere. I was mortified, sweating, ready to leave. But Bev just laughed, picked up my daughter, and we talked business while I cleaned up the mess. She became our first partner. That model, born from desperation and a broken ornament, eventually grew into a network that now serves customers across the entire USA, including right here in Ashland.
We're an order gatherer, I'm not going to hide that from you. But we're one that started with nothing, learned everything the hard way, and built relationships with local florists who actually care about the work. That's the difference.