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Terms And Conditions - By Lily's Florist USA

Lily’s Florist™

All customers of Lilys Florist, https://lilysflorist.com/ or any subsidary website, agree to the following terms and conditions.  This condition are subject to change without notice and at the sole discretion of Lily’s Florist.  Lily’s Florist is your top choice for same-day flower delivery throughout the US.

Lily’s Flower Delivery

Lily’s Florist works with be finest florists throughout the US.  We have the highest standard for choosing which florists we trust with your special order.  We guarantee that you will arrangment will live up to our standard and your expectations.

Lily’s Florist charges a standard $12 service fee on all order to cover our marketing and operating expenses to ensure that your arrangement is executed properly.  We will cover normal extra delivery required, however, if excess extra delivery fee is required we will reach out to you to discuss your options.

We are not able to guarantee specific delivery times.  We will always make our best attempt to get your order delivered at the time you’ve requested.  Orders to business address will be delivered by 5pm; orders to private home addresses will be delivered by 7pm.  We are not able to confirm delivery until the following morning.

If Lily's Florist is unable to delivery your order, we will provide a full refund.  Lily’s Florist™ does not deliver flowers to PO Boxes.

Lily’s Florist™ does not guarantee specific time for delivery.

Flower Delivery Times

Same day orders must be placed by 2pm in the time zone of the delivery address on weekdays, and 10am on weekends.

Order Confirmation

Lily’s Florist is happy to confirm the delivery of your order the day after the delivery was scheduled.  We can not confirm the day of delivery. If you require a delivery confirmation please call one of our friendly flower experts.

Order Cancellations & Changes

Please contact us as soon as possible if you need to cancel or change your order.  If you are looking at cancelling or changing an order, and the order is placed on the same day as the flowers are being delivered, this must be done within 30 minutes of ordering your flowers. If the order is for a next day delivery, or any future date, the cancellation or changes must be made the day before the proposed delivery date.

Once an order has been arranged or is out for delivery, Lily’s Florist will not able to cancel/change your order.

Payment Options

We accept payment by Visa, Mastercard, American Express and PayPal.

Substitution Policy

Flowers:

Every floral arrangement is unique.  This what makes a floral gift so special.  Our flower designers will make every effort to make your order to the recipe you’ve ordered, however, standard substitutions will be made, just like every other florist.

From time to time, due to seasonal influences, Lily’s Florist may need to substitute flowers. Lily’s Florist guarantees to substitute only flowers, with other flowers, that are equal to, or greater in value. Lily’s Florist will never substitute roses.

Add-ons:

Add-ons (i.e. vase, chocolate and plush) images may not be the exact product that may be delivered.

Satisfaction Guarantee

Lily’s Florist guarantees your total satisfaction. If you feel that your flower order didn’t meet your expectations please contact one of our friendly staff to discuss the issue and work closely with you to find the best possible solution.

Time Frame For Complaints

Quality complaints must be received within 48 hours delivery so we can address the issue with the designer. If the complaint is to do with quality, Lily’s Florist requires x 2 photographs of the flowers. 1 of the front of the flowers, and 1 of the back of the flowers. Once we receive the photographs we will investigate the issue for you and get back to you with information as soon as possible - usually no longer than 24 hours.

Non Delivery

If your flower order was not delivered please inform us with in 7 days, so we can address it for you.
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